| Questions | Answers |
| How soon can I expect delivery once my order is placed? | Approximately 14-21 days after we have received confirmation of your order. |
| I live outside the UK. Can I still purchase items from you? | Yes of course. We sell and ship to customers worldwide and accept payment by credit card to make buying from overseas quick and easy. Please contact us for a shipping quote - email to mail@heronfinechina.co.uk |
| How many letters can I have on my selected gift? | At the end of the product description in our product pages, you will see a letter 'L', then a number. This is the maximum number of letters permissible. |
| Can I get the gift within a week for an event happening this weekend? | Yes. Just use our express delivery service - call us for extra charges. |
| Do you offer a gift wrapping service? | Certainly. You can use our quality gift wrapping service if you are sending the gift direct or abroad. |
| Can you supply stands or hangers for your products? | Yes we can. Just call us for prices and ways to order. |
| Can I add a hand painted message to the back of the gift? | This is possible on most of our larger pieces. Please check with us first. |